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If for any reason you are not happy with your purchase, you can apply for a return online at my account within 3 days of receiving item(s). All returns must comply with our return policy. 

All eligible return requests will only be accepted if all policy conditions indicated below are respected.

When returning items(s), all the materials should be included in the return box. All materials are garments, dust bags, tags, and all types of accessories that are shipped with the products which count as a part of the products. 

When returning, you must eliminate all old shipping labels to avoid confusion during the return process and place return shipping labels The Bloor sent to your email. After placing the return label, the box must be sealed. 

When boxes are damaged, you must place shipping items in the proper shipping box for any returns. Please do NOT attach return labels directly on shoe boxes. We will not process returns when shoe boxes or accessories are damaged. 

If an item has a security tag or brand tag attached, it must be returned with the tag in its original position. The Security tag must still be intact and attached to returned item(s), it must not be cut or broken.

All items must be unworn, undamaged and unused, with all tags attached and the original packaging included. It should be in the same condition as when you receive it.

Non-Compliant Returns

In case of non-compliant returns, the merchandise will be returned to the customer at the shipping address specified in the original order, at the customer’s expense. Please note items purchased are imported items from our EU boutiques. If shipment was purchased with import duty excluded, any import duties that occurred after purchasing will not be refunded. When non-compliant returns are accepted, The Bloor will refund you with an additional 15% deduction of the value of the product with store credit (Total 30% will be deducted from the value of the product). 

Damaged Products

In the event that a customer believes they have received defective or incorrect merchandise, the customer is required to immediately contact our customer service at Contact us. Our Customer Service will advise the Return process. 

Faulty Manufacture

In the event that a customer believes the products they have received faulty manuafactured products, customer is required to immediately contact our customer service at contact us

Changed Mind

If customer did not like the products, customer may submit return application at my account. Return instruction stated below. 


The Bloor does not offer an exchange policy. To request exchange due to the size/color, must request return first and then re-purchase the item with desired size/color products. 

When multiple items are purchased and one of the item’s you wish to exchange, the whole shipment must be returned first and then re-purchase the items.

Please note all the goods are imported from our affiliated boutiques in Europe. International shipping process typically takes additional time, costs, and import customs duties. For your convenience, please carefully select the items you desire to purchase. 

Received Wrong Product(s)

When received wrong products, customer may submit return application at my account. If checked out as a guest, please contact our customer service here.

Return Instruction 

  • Login and click my account on top right corner (person icon) 
  •  Click Return button next to the product you would like to return 
  • Double check the product and click return button 
  • Choose the reasons for return 
  • Must check the for opt in description 
  • Describe the reason for return 
  • Upload pictures of the items. Multiple pictures with clear view at different angles will help proceed the return process faster
  • The Bloor store credit option will be shown and confirm the item again click NEXT. 
  • Double check your address and returning address must be the same address we shipped to your door. Once confirmed click proceed to Return. 

** Products marked as final sale cannot be returned or exchanged **

** Any returns that do not meet our policy will not be accepted **